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Delete Your Account & Data

Last updated: 2026-09-07

This page describes how to request deletion of your BenKon account and the personal data associated with it. BenKon supports two types of accounts, each with its own deletion procedure. Please follow the instructions applicable to your account type.

1. End-user accounts (phone-number login)

If you registered directly in the BenKon end-user app using your phone number and an OTP, you may request account deletion through either of the methods below.

Option A — Email request

Send an email to benkon.cs@benkon.io with the subject line “Account deletion request”, and include the phone number registered to your BenKon account. We will verify your identity via that phone number before processing the request.

benkon.cs@benkon.io

Option B — Customer support hotline

Call the BenKon customer support hotline during business hours and request account deletion. Our support team will verify your identity using the phone number registered to your account.

090.1800.990

2. Technician / partner accounts (admin-provisioned)

Technician and partner accounts cannot be self-registered; they are provisioned exclusively by BenKon administrators for internal staff and authorized partner personnel. To request deletion, please use one of the following options:

  • Contact your BenKon administrator, or the designated BenKon point of contact at your organization, and request that they deactivate and delete your account; or
  • Email benkon.cs@benkon.io directly, providing your full name, employer or store name, and the email address or phone number registered to your account.

3. What data is deleted

Upon processing your deletion request, we will permanently delete the following data associated with your account:

  • Account credentials and profile information (full name, email address, phone number, hashed password, and employer or store).
  • Installation photographs and location records linked to your user identity (applicable to technician accounts).
  • Push notification tokens and any in-app preference settings.
  • Analytics and crash diagnostic data associated with your installation identifier will be purged by Firebase in accordance with its retention window (up to 14 months).

4. Data we may retain

Certain data may be retained after account deletion when required by applicable law or by the terms of our service agreement with your organization:

  • Air-conditioning operational telemetry, which is owned by the business customer and does not constitute personal data.
  • Records required for warranty administration, quality assurance, or dispute resolution (retained for up to 24 months following the termination of the service agreement — please refer to Section 4 of the Privacy Policy).
  • Data required to comply with applicable tax, accounting, or other legal obligations under Vietnamese law.

5. Timeline

We will acknowledge your deletion request within 5 business days and complete the deletion within 30 days of verification. If certain data cannot be fully deleted due to legal or contractual retention requirements, we will inform you of which data is retained and the reasons for its retention.