Retail · pharmacy
Know which fridge or AC is failing or burning money — before customers complain.
Hundreds of stores, each with a few ACs, a few fridges, lights and signage. BenKon shows your operations team what is happening at every unit in every store — and turns every issue into a task with an owner, verified when it's done.
Context
- •Hundreds of stores, each running ACs, fridges, freezers, lights and signage.
- •Technicians go where stores complain, not where the data points.
- •The electricity bill arrives as one total per store.
For: Head of chain operations · Technical lead (M&E)
The problem
- ✗A fridge fails overnight; by morning the stock is already spoiled.
- ✗ACs and fridges keep running after the store has closed.
- ✗Hundreds of stores, and no way to tell which one needs a technician first.
Cost & risk
- !Stock spoils when temperatures drift out of range and nobody knows.
- !Run-hours outside opening hours — electricity that earns no revenue.
- !Technicians arrive at the wrong place at the wrong time; small faults grow into big repairs.
Why current approaches fall short
- –A total bill doesn't show which unit or which store is costing money.
- –Cheap IoT only measures: no diagnosis, no task assignment, no proof the fix worked.
- –BMS is built for large buildings, not a 50 m² store.
What BenKon does
Every issue goes the full loop — it doesn't stop at an alert.
- 1
Detect
Alerts the moment a fridge runs warm; spots compressors that never rest, weak outdoor units, and units running after closing.
- 2
Assign
Every issue becomes a task tied to the store and the unit, assigned to the right person.
- 3
Execute
Technicians receive the task with a checklist; some faults are fixed remotely, such as switching or resetting schedules.
- 4
Verify
The system reads the data again after the fix to confirm the unit is back to normal.
- 5
Resolve
Managers see which tasks are closed, which are open, and which stores keep repeating.
Equipment managed
In practice
Sample site
Retail store — real data, anonymised
How to start
- 1Scope with BenKon: the stores, equipment and operating priorities to start with.
- 2Visibility & control: devices across stores, schedules and temperatures locked to opening hours.
- 3Resolution: every issue becomes a task with an owner, verified when it's done.
- 4Assurance: when units need replacing, Cooling as a Service funds new equipment with no upfront capital.
Beyond air conditioning
Next step
BenKon discusses the customer's current equipment, operating goals and the right deployment scope.
Other operating models