Service models
Customers pay for accountability, not for devices.
Customers choose how much BenKon is accountable for — from showing per-unit data to operating and funding the whole system.
Four levels of accountability
1 · Visibility
Visibility
BenKon is accountable for
Measures every unit at every site; shows cost in money using the electricity tariff; alerts on issues.
The customer keeps
Decides and organises the fix.
2 · Control
Control
BenKon is accountable for
Locks schedules and temperatures at the device, remote control; records every unauthorised change.
The customer keeps
Sets the operating policy; keeps the right to adjust.
3 · Resolution
Resolution
BenKon is accountable for
Every issue becomes a task with an owner; reminders until it's handled; closed only when data confirms it; searchable records.
The customer keeps
Assigns in-house or partner technicians; sees verified outcomes.
4 · Assurance
Assurance
BenKon is accountable for
With Daikin, supplies, installs, maintains and operates a high-efficiency cooling system.
The customer keeps
No upfront capital; a monthly fee under contract.
Compared with the alternatives
| Option | Know which unit has a problem? | Who fixes and verifies? | Upfront capital | Who carries equipment risk? |
|---|---|---|---|---|
| Keep things as they are | No — only a total bill | Technicians follow complaints, nothing is verified | None | The customer |
| Install cheap IoT yourself | Measurements, no diagnosis | No assignment or verification loop | Low | The customer |
| BenKon | Yes — per unit, per site, with diagnosis | Tasks with owners, verified when done | One-time device; or no upfront capital with Cooling as a Service | The customer (self-managed) or BenKon with Daikin (CaaS) |
| Buy new units | No, without monitoring | Manufacturer warranty | High | The customer, after warranty |
BenKon's commitment is a commitment about process
- ✓Every issue is detected and recorded.
- ✓Every issue has an owner.
- ✓No task is closed without data confirming it.
- ✓Every unauthorised change is tracked and recorded.
BenKon does not commit to an absolute savings figure. Results depend on equipment, operations and the customer's decisions; what BenKon commits to is that no issue is ignored.
Discuss the deployment scope
Pricing is tailored to the scale and scope of your deployment.